What is Crowd Mining?

What the future of process management will look like - and should look like!

What is this "Crowd Mining" anyway? Well, as the word suggests: Crowd - Mining; mass - promotion. Or even better: The PROMOTION of your own company knowledge and the experiences of the MASSES. But how exactly can this help the company? And what does all this have to do with "normal" process management? Let's take a closer look.

The start: The process of process management

Process management itself is very helpful. After all, it offers an incredible number of advantages, which bring great benefits to many companies, especially in today's increasingly digitalized world. Whether it's support for digital transformation or a boost to the company's productivity, there are many reasons why it's worth introducing organized process management.

So far, so good. However, the workflow with which process management is often practiced in companies is somewhat outdated. Often only a few process managers are responsible for the administration and, above all, for filling the system. In this sense, the person who actually carries out the process in reality is not the one who enters the process with all its subtleties into the system. Instead, this is done by a process manager who has to ask the implementing employee about the process beforehand. We don't need to mention at this point that information can be lost in this form of process recording. It is much more important to consider how much time this workflow can take: The process manager is constantly busy asking employees and having processes dictated to them. And when he's done? Then the game starts all over again.

Especially in a very large company, this is simply not a productive way of working. In addition, a system filled by only a few "experts" can also have a high barrier to entry. We have now asked ourselves: How can we finally subject process management to process optimization?

The solution: Organizational Crowd Mining as a continuation of process management

Well, the adjusting screws that we see to solve the problem are actually quite simple: You promote the person responsible for the process to become an expert in their processes. They store their own processes in the system themselves. The former process manager is then assigned more administrative tasks for the management system. It is therefore an empowerment of many employees (the "crowd") who are responsible for their processes anyway and are therefore encouraged to look after them in aiio. You delve deep into the knowledge of your own workforce ("mining") and thus obtain a comprehensive knowledge base for the knowledge and experience that exists throughout the company.

The advantages of crowd mining are also quickly apparent. By using the person responsible for the process as a "process expert" within the system, it is primarily ensured that the processes entered really correspond to the real processes. The process manager, who now stays more in the background, saves an enormous amount of time because he only sends the requirement for process recording to the person responsible for the process instead of recording the entire process himself every time. Instead, he can focus better on modeling the recorded processes and optimizing the actual processes that aiio has collected from the employees involved. The involvement of employees also significantly increases the acceptance of a process management system filled by crowd mining.

aiio's Payoff: Process management finally as a TEAM task

With Crowd Mining, we are finally making our process management an inclusive experience for the entire team and the entire company. All employees are involved in process management and thus become "experts" for their own processes. Previously only AFFECTED parties become actively INVOLVED with aiio. That is the power of the whole - the power of Crowd Mining. That is aiio.