How your employees can better navigate the company!

Who is actually responsible for which task in the company? What at first glance seems like a simple question to answer - especially in smaller companies - can turn out to be quite a challenge on closer inspection. Sure, I (hopefully) know who exactly does what in my own team... but what exactly are the responsibilities in the other departments? Who exactly is going to give me the information I need to answer the question I have right now? Who all works in this department anyway? What if I need information from a completely different branch, who will help me there? In short, companies - due to their dynamic nature - are complicated beasts. But what tools can I set up for myself and my employees so that everyone can find their way through this chaos of information and responsibility a little better?

Process management

Yep, that's the simple answer. "But process management only makes things more complicated," I hear you thinking. Well, if you do it wrong, yes. But we want to do it right - and with WELL implemented process management there are several advantages: Overview and transparency are the keywords! And that is exactly what we want to achieve for our employees, right? A TRANSPARENT OVERVIEW of the structure, the people and the processes within the company.
Now the question remains: how exactly? "I have so many processes and employees, I can hardly find my way through them myself!" But that doesn't have to be the case, which is why you have...

1. a process map

Processes set up? Very good. However, it is not good if these are now flying around randomly in the system. To keep order, we use the process map! The process map organizes your company's workflows into higher-level process groups and presents them in a simple and understandable way. Looking for an accounting process? Good, then off to finance. How do the other salespeople make a sales pitch? Off to the sales processes! Clustering at its best, and often beautifully presented graphically!

2. an organization chart

So we have drawn up the map for our processes. But how do I now recognize who is responsible in which process steps and whom exactly I have to inform when I have completed my task? Here we come to the link to the employee list, or ideally to the roles and departments within the company. To map our employee list, we use the organizational chart. Here, hierarchically, the company is (often) represented as a tree running downwards, in which each employee is assigned to his or her department, which has a department head, who in turn is placed under his or her superior, until we finally arrive at the top of the management level. Makes sense? Makes sense. As an "old hand" in the company, this may seem a little too excessive, but believe me: as a newly hired freshman in the company, you too would have liked this.

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Process map and organization chart - the combination of both provides order in the system and thus helps us to keep an overview in the system. Since a process management system can - ideally - be understood as a "digital image" of your company, this means, conversely, that by having a good understanding of the structure and processes within the company, they will also be able to find their way around the real company more easily. Great, isn't it? And actually so simple to answer... thanks to the right tool.