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From Chaos to Clarity: How ABB Busch-Jaeger Transforms Months of Process Work into Minutes

One process manager, 250+ processes, and the transformation through AI-supported intelligence

The Company

ABB Busch-Jaeger Elektro GmbH is Europe's leading manufacturer of electrical installation technology and smart home solutions. With over 1,200 employees and sales of more than 530 million euros, the company develops and produces innovative solutions for modern building technology.

"I felt like a piece of butter on 10 slices of bread"

Lisa Brückner, Head of Process Management at Busch-Jaeger, faced a seemingly unsolvable task: managing 250+ processes with minimal resources. Her biggest pain point? The uncertainty of whether her documented processes matched reality.

The challenge in detail

Documentation = Reality?

Comparison of the target processes in the company's own Quam system "SmarterPro" with the mined processes from Celonis.

Lost Knowledge

Experienced employees retired - taking critical process knowledge with them.

Process Variant Chaos

Different departments had their own versions of the same processes.

Overload

A small team to check hundreds of processes - "Like mowing the field with a scythe."

The Transformation: From Weeks to Minutes

With aiio, Busch-Jaeger launched two groundbreaking Proof of Concepts that revolutionized process management.

PoC #1: Process Reality Check with AI Power

The Task: Comparing Order-to-Cash documentation with real Celonis process data

The Problem: No one knew whether the documented processes matched the reality.
The Solution: aiio's AI agents analyzed both data sources and uncovered hidden truths:

Immediate error detection

The AI discovered logical inconsistencies (packaging before picking)

Gap analysis

Automatic identification of missing process steps in both systems

Harmonized Flowchart

Combination of all information into a complete process picture

PoC #2: Process Variant Harmonization

The Task: Unifying two different manufacturing processes into one harmonized process
The Result:
  • Automatic analysis of similarities and differences
  • AI-generated role assignment (RACI matrix)
  • Suggestions for work instructions
  • Simulation-based optimization

The breakthrough thanks to Agentic AI:
The results speak for themselves

Dramatic time savings

"If I had to do all of this in person, it would have taken a few weeks. Now we are in the minutes range." - says Lisa Brückner herself about the results of the AI

Hidden errors uncovered

The AI found critical sequence errors in Celonis implementations worth millions, which were overlooked manually.

Lost knowledge regained

Through intelligent process comparisons, previously lost company knowledge was made accessible again.

Neutral basis for discussion

"AI is on no one's side. It makes a neutral suggestion based on the available knowledge."

Consistency and quality

Automatic check for BPMN conformity and best practices.
"I am essentially a process manager trying to mow the field with a scythe. And AI is actually the combine harvester that I needed to mow the whole field in a fraction of the time."

Lisa Brückner
Head of Process Management
ABB Busch-Jaeger Elektro GmbH

The future: From firefighter to strategic designer

Lisa's vision shows where the journey is headed:

AI assistants for process users

Intelligent search and contextual help

Co-pilots for process owners

Automatic opportunity/risk analysis and KPI suggestions

Meta-analysis of the process landscape

Detection of missing interfaces and optimization potentials

Your path to process revolution

Imagine your process management working like this:
Weeks become minutes
Hidden problems become immediately visible
Lost knowledge is regained
Chaos becomes clarity

Ready for your own transformation?

Talk to us about your individual use case.
Let's work together to transform your process chaos into crystal-clear efficiency.
Learn more in a conversation!