Basic principles of Kaizen
Kaizen (Japanese: 改善) literally means "change for the better". In the context of process management, kaizen stands for a continuous improvement process (CIP) in which existing processes are systematically, gradually and permanently optimized. In contrast to large, disruptive changes, kaizen focuses on small, everyday improvements that are supported by all employees.
This philosophy is an essential component of modern management systems such as lean management, total quality management (TQM) or ISO 9001 and helps companies to sustainably increase efficiency, quality and employee involvement.
Methods & Tools
1st PDCA cycle (Plan-Do-Check-Act)
The PDCA cycle is at the heart of the Kaizen method:
-Plan: Recognize potential for improvement and plan measures
-Th: Implementation on a small scale (pilot)
-Check: Check and analyze the result
-Act: Standardize successful measures
2. 5S method
A structured approach to workplace organization:
3. ishikawa diagram (fishbone)
A tool for analyzing the causes of problems - also known as a cause-and-effect diagram.
Kaizen culture in the company
Kaizen is more than a method - it is an attitude.
A functioning kaizen culture is based on:
-Participation of all employees - regardless of position or department
-Leadership as a role model - active promotion and recognition of ideas
-Open communication - discuss ideas and mistakes openly
-Transparent goals and key figures - clarity creates motivation
Instead of just initiating projects "from above", employees are actively encouraged to identify and implement potential for improvement in their daily work.
Advantages and challenges
Practical example
Example: Optimization in the invoice approval process
1. employees recognize recurring delays in approval.
2. a PDCA cycle is initiated: Plan (analyze problem), Do (test digital reminder function), Check (analyze release time), Act (standardize function).
3rd result: Release time reduced by 2 days, satisfaction increased.
In BPM tools such as aiio®, Kaizen can be digitally supported by automated improvement suggestions, change requests or integrated PDCA cycles, for example.
Conclusion
Kaizen stands for continuous, practical improvement through the involvement of everyone. Simple methods such as the PDCA cycle and a practiced culture of improvement create an agile and adaptive company - with real results in terms of quality, efficiency and employee satisfaction.