Process Map Definition
Eine Prozesslandkarte ordnet die Geschäftsprozesse eines Unternehmens in Prozessgruppen und stellt diese einfach und verständlich visuell dar. Diese Visualisierungen verdeutlichen, in welcher Reihenfolge die Unternehmensprozesse ablaufen. <span class="text-highlight-purple"> Prozesslandkarten sind zusammengefasst auf die Unterstützungs-, Führungs- und Kernprozesse des Unternehmens.</span>
Core processes
- are those processes in the company which are directly related to the customer and the company's product
- Contribute directly to the value creation of the company
Management processes
- control the core processes
- structure roles and their tasks
- are result oriented
Support processes
- support the value-adding core processes
- Create the framework conditions for the smooth running of core processes
- can be outsourced
Why is a process map important?
Using a process map offers a variety of benefits for businesses. Here are some of the key reasons why it is a valuable tool for optimizing business processes:
Transparency
A process map enables employees to visualize and better understand the various processes in the company. This creates transparency and everyone involved has a clear overview of the processes.
Identification of bottlenecks
By analyzing a process map, bottlenecks and bottlenecks that hinder smooth operations can be identified. This enables the company to take targeted measures to eliminate these obstacles.
Efficiency increase
A process map shows the entire flow of a process at a glance. This allows unnecessary or redundant steps to be identified and eliminated to improve efficiency.
Standardization
A process map promotes the standardization of workflows and ensures that all employees work according to the same guidelines. This minimizes errors and misunderstandings.
Create process map
<span class="text-highlight-purple">Um eine Prozesslandkarte zu erstellen, gibt es 2 Möglichkeiten:</span>
Top-down method
In this approach, the focus is on the process order in the structure of an organizational chart. The process is started at the management level and later the hierarchy levels below are added one after the other. Processes should be named first and then sorted into process types.
Bottom-up method
In contrast to the top-down method, the primary aim here is to depict the processes in the operational procedure. The process is therefore depicted in exactly the same way as it is implemented in reality. In this method, the upper hierarchy levels are included last in the process mapping. Since in this approach all team members are involved in decisions, the working atmosphere can be increased at the same time enormously.
Process Map Template
A process map can be created with the help of a template. Therefore, we offer a template that can be conveniently edited with PowerPoint.
Downloadable template
ISO 9001 process map
Definition ISO-9001:
The ISO 9001 standard describes international standards for quality management systems. The system used in the company must demonstrably meet the requirements of customers and authorities.
In order to achieve this certification according to the ISO 9001 standard for companies, process maps are very helpful. With a comprehensible structure of the "map", employees and auditors can more easily understand the interactions of the various processes. In addition, it is also easier to assess whether the management system in place is being implemented effectively and properly. ISO 9001 also requires that the processes have a systematic sequence, which is represented by the process map.
Advantages ISO 9001 Verification
- Productivity increase and risk minimization
- Increasing customer satisfaction through higher process efficiency
- Image improvement through globally recognized verification
- Cost savings through effective and optimally running processes
Conclusion
Process maps can be of great importance for any type of company. In addition to its organizing function, the process map also has a visualization function to graphically represent workflows and business processes. This makes it easier for new employees to understand the chronology in which the company operates. Furthermore, a process map is almost unavoidable for an ISO-9001 certification for companies.
